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HOW MUCH IS SHIPPING AND HOW LONG WILL IT TAKE TO ARRIVE?

 

Please allow 1 - 2 business days for your order to be processed, during high volume periods and sales, dispatch times may vary.

WITHIN UNITED KINGDOM, AUSTRALIA & NEW-ZEALAND:

- Standard Free Shipping: - ETA 4-5 Business Days

- Priority Processing (With Tracking): - ETA 3-4 Business Days AUD $5.83

Priority Processing & Insurance (With Tracking): - ETA 2-3 Business Days AUD $9.72

GUARANTEED FULLY TRACKED International Shipping - $9.99 - Arrives in approximately 7-10 business days

International Orders: - Arrives in approximately 7- 10 business days

(Business days are Monday-Friday. Public holidays excluded. All delivery time-frames are an estimate only.)

Your order may be subject to customs clearance procedures, which may cause delays beyond the above-mentioned delivery estimates. This may result in your order being rejected at customs. Your order may also be subject to import duties and taxes which are assessed once the shipment reaches your country. Desire Skin are not responsible for any custom clearance charges or delivery delays; you should contact your local postal provider for more information. .

I DON'T KNOW IF MY ORDER GOT PROCESSED?

 

You will receive an email confirmation with your order number once your order is processed successfully.

HOW TO CORRECT MY SHIPPING ADDRESS AFTER THE ORDER IS PROCESSED?

 

If the shipping address is incorrect you need to email us at support@desireskin.com.au within 30 minutes of placing the order. Please ensure you review your order before confirming your purchase. If your order was dispatched to incorrect address as entered in your details, we will need to wait until the order is returned to us before we can process a replacement. We cannot guarantee a return will be received due to local postal procedures.

Please note: Your shipping address must be entered in English.

WHAT PAYMENT METHODS DO YOU ACCEPT?

 

We accept all major debit/credit cards, and PayPal.

We do NOT accept cash on delivery.

REFUND AND RETURNS

 

Send us an inquiry via at support@desireskin.com.au So our customer service team can help you as fast as possible, please include your order number, your full name, shipping address and reason for return/refund.

To be eligible for a return/refund, your item must be returned at the buyers cost. The products must be in unused and in the same condition that you received it. It must also be in the original packaging.

We cannot accept returns/refund on orders that have been used/opened due to hygiene reasons.

Please note: Desire Skin does not refund shipping charges for returned packages.

MY PARCEL IS DAMAGED OR I DID NOT RECEIVE MY COMPLETE ORDER

 

Send us an email at support@desireskin.com.au as soon as you receive your parcel and we will make sure to help you with that.

Our Customer Support might ask you for image of the products you received and packaging slip while investigating.

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