FAQ

Please allow 1 - 2 business days for your order to be processed, during high volume periods and sales, dispatch times may vary.

- Standard Free Shipping: - ETA 2-3 Business Days

- Priority Processing & Insurance : - ETA 1-2 Business Days GBP £9.99

(Business days are Monday-Friday. Public holidays excluded. All delivery time-frames are an estimate only.)

You will receive an email confirmation with your order number once your order is processed successfully.

If the shipping address is incorrect you need to email us at support@desireskin.com.au within 30 minutes of placing the order. Please ensure you review your order before confirming your purchase. If your order was dispatched to incorrect address as entered in your details, we will need to wait until the order is returned to us before we can process a replacement. We cannot guarantee a return will be received due to local postal procedures.

Please note: Your shipping address must be entered in English.

We accept all major debit/credit cards, and PayPal.

We do NOT accept cash on delivery.

Send us an inquiry via at support@desireskin.com.au So our customer service team can help you as fast as possible, please include your order number, your full name, shipping address and reason for return/refund.

To be eligible for a return/refund, your item must be returned at the buyers cost. The products must be in unused and in the same condition that you received it. It must also be in the original packaging.

We cannot accept returns/refund on orders that have been used/opened due to hygiene reasons.

Please note: Desire Skin does not refund shipping charges for returned packages.

Send us an email at support@desireskin.com.au as soon as you receive your parcel and we will make sure to help you with that.

Our Customer Support might ask you for image of the products you received and packaging slip while investigating.